Frequently Asked Questions

Visit our website, www.fnonthecoast.com.au and request an inspection or register for an available inspection time.

You can also phone our office on 07 5554 0900 to discuss inspections.

Once you have inspected the property, you will receive an email and/or text message with an application link to 2Apply. Included in this message is also a unique code to allow you to submit your application.

Alternatively, we will have printed application forms at the inspection and we can also provide these in PDF copy.

Please note that all occupants aged 18 years or over, must supply an application form and supporting ID.

Once your application has been submitted we will begin processing your application.

This includes contacting your references and checking your history against any tenancy defaulting databases.

Once we are satisfied that all of your ID has been received and references have been completed, your application will be submitted to the owner of the property for their instructions.

This process generally takes 24-48 hours, depending on how quickly we can obtain your references back and also gain landlord instructions.

One of our friendly property manager’s will contact you to approve your application and confirm details of your new lease agreement such as, occupants, lease term and rental price. We will then invite you to attend our office to complete the tenancy signup. During the signup appointment, the property manager will discuss all relevant tenancy documents and obtain your signature. You will also be requested to pay your first two weeks rent and 4 weeks bond via money order or bank cheque.

During the signup appointment, the property manager will arrange the key collection time with you on the day your tenancy agreement commences, not earlier. Keys can be collected from our office in Southport between 9:00am – 5:00pm.

Our agency will arrange FN Connect to contact you to discuss new utility connections. This is a complimentary service and you are not obliged to use the services either.

Connections should be arranged for the day your tenancy agreement commences.

Routine inspections are conducted quarterly, every 3 months.

Our agency will issue an entry notice via email, with at least 7 days’ notice.

The General Tenancy Agreement Form 18a is the legal binding contract to lease a property from the owner of the property.

It will set out your responsibilities and obligations as per the RTRA Act.

All pets must be approved by the owner prior to the pet being allowed at the property.

If you are a new tenant, you will complete a pet application form when submitting your application.

If you are an existing tenant who wishes to have a pet, please contact our agency to request a pet application form.

Please contact our office immediately.

If your rent falls into arrears, we will follow the procedure on behalf of the owner.

This includes; sms, call or email, a Notice to Remedy Breach Form 11 will be issued on the 8th day, followed by a Notice to Leave Form 12 on the 17th day if rent remains unpaid.

Our office holds an office set of keys that you can collect between business hours.

If your keys are lost or stolen, the cost to cut new keys or arrange a locksmith falls under your responsibility as a tenant.

All maintenance and repair requests must be submitted in writing either via email or the Console Cloud Tenant App.

If there is an emergency repair, you can contact our office via phone during business hours or refer to your tenancy agreement for after hours emergency trades.

No. Our office holds a set of keys to gain access to the property.

If you have a pet, we do ask that you or someone you know stays home or restrain the pet during our visit.

Report any maintenance or damage promptly during your tenancy.

Once you have indicated that you would like to end your tenancy, we will also email you relevant documentation including a cleaning checklist and preferred trade suppliers should you wish to use them,

Keys also need to be returned by 5:00pm on the last day of your lease or notice end date, or by 9:00am the next business day.

In case of emergency, it is recommended that you notify your property manager that you will not be at the property.

If you are going away for a longer period and will have someone staying at the property, it is recommended that we be advised.

Please call or email your property manager to request a date and time for a meeting.